refund policy

Returns

Our goal is to make sure you are 100% satisfied with your purchase at izabellah.com. If you are not satisfied with our product, you can return it for a full refund if the following conditions are met:

1. HOW LONG DO I HAVE TO RETURN OR EXCHANGE A PRODUCT?

You can return any item you received from izabellah.com  within 30 days of receiving it by following the instructions below.

 2. ARE THERE ANY RESTRICTIONS ON RETURNS OR EXCHANGES?

Your request for a return must adhere to the following criteria: the product, its packaging, and any accompanying items such as instruction sheets must be in their original condition, intact and undamaged. Please note that refunds or exchanges will not be provided for changes of mind.

 If you wish to initiate a return, kindly reach out to us. Upon authorization of your return and confirmation that the specified conditions have been met, we will proceed with issuing your refund upon receipt of the returned order. Please allow a processing time of 3-5 business days for the refund to be fully completed.

If you are looking for an exchange for a faulty product please contact us via our  [support@izabellah.com] page and we will organise an exchange!

3. WHAT IF THE PRODUCT I RECEIVED IS DAMAGED OR DEFECTIVE?

If your product from a shipment by izabellah, purchase arrives damaged or defective, we offer exchanges or refunds for such items. To initiate a return or exchange, please follow the steps outlined below based on whether your purchase was made at izabellah. For further assistance, please contact us via email at [support@izabellah.com]